Privacy Policy

Privacy Policy

Effective: 30 June 2025

At Primarc, your privacy is important to us. Whether you’re reaching out for help with a repair, booking an onsite visit, or browsing our site, we’re committed to treating your data with care, transparency, and respect.

🔐 What We Collect

We may collect the following personal information when you interact with us online or in person:

• Name, phone number, and email address (e.g. from contact forms or repair bookings)
• Device or service details when you request support
• Payment and billing information if a service is purchased
• Browsing information (via cookies and analytics tools) to help improve site performance

We only collect data that’s relevant to helping us deliver the service you’ve requested.

🤝 How We Use Your Information

We use your information to:

• Respond to enquiries and book repair jobs or home visits
• Contact you with updates on your service or device
• Send follow-up emails or reminders where relevant
• Improve our website experience based on anonymous usage data

We will never sell or rent your personal information to third parties.

🛠️ Third-Party Services

We work with trusted platforms to deliver services, including:

• RepairShopr (for booking and managing repairs)
• Google Analytics (to understand how visitors use our site)
• Email and hosting platforms for communication
• LeadConnector Sales & Marketing CRM Platfom

These providers have their own privacy policies and handle data according to industry standards.

🗂️ Data Storage & Security

Your data is stored securely on systems with restricted access and protections in place to prevent misuse, unauthorised access, or disclosure. Only authorized staff and technicians can view job details or booking requests.

💡 Your Rights

You can:

• Ask to view or update your personal information
• Request that we delete your contact details from our system (unless required for active jobs or invoicing)
• Opt out of any non-essential communications at any time

To request access or changes, just email us at privacy@primarc.co.nz.

🍪 Cookies

Our website uses cookies to:

• Improve loading times and functionality
• Understand how people use the site (e.g. page visits, traffic sources)

You can manage cookie preferences via your browser settings.

📝 Updates to This Policy

This policy may be updated from time to time as our tools or processes change. Major updates will be noted clearly on this page, with a revision date listed at the top.