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We Make I.T Happen
Home to business, we make tech work for Northland.
Home
We’re here to make sense of the mess and help you get back on track.
Tech trouble at home with slow computers, stubborn printers, vanishing emails, and WiFi that just won’t connect. Friendly, plain-English support, at our place or yours.
Business
Fast, reliable support when your business needs it most.
Whether you’re upgrading WiFi, setting up phones, or troubleshooting everyday tech, we deliver solutions that just work on-site, remote, or in a pinch. We stay ahead, so you don’t fall behind.
Systems
Tame the chaos and let your
systems support your growth.
From sleek websites and integrated CRMs to email
automation and training tools, we help you streamline, scale, and stay focused on what you do best without tech getting in the way.
Security
Protect your space with
custom-built
security solutions.
We design and install camera systems, motion sensors, and physical monitoring tech to help secure what matters most, giving you real-time visibility and lasting peace of mind.
Need Support?
ABOUT US
Why Primarc?
Running a business or even just staying connected at home can be overwhelming when technology doesn’t play nice. Whether you’re wrestling with day-to-day hiccups or trying to future-proof your systems, we’re here to make it simple.
Primarc is the evolution of three trusted names Bay of Islands Computers, WildTech Solutions, and OATS coming together to offer something bigger. Our roots are in hands-on tech help and real relationships, and we’ve grown into a full-service provider that handles everything from device repairs and small business IT to websites, CRMs, automation, and advanced security.
We’ve worked with everyone from local legends to fresh start-ups, helping each one build systems that run smoothly in the background and put time back where it counts. We listen first, cut through the fluff, and make sure you’re only investing in what actually helps.
Because at the end of the day, it’s not just about the tech. It’s about people. And we’re here to make technology work for you.
Make TECHNOLOGY Work for You
Smart solutions. Friendly support. Locally trusted.
WHAT WE DO
How Can We Help?
When technology becomes a barrier instead of a bridge, we step in to realign it with what matters: people, purpose, and progress.
At Primarc, we’re not just about fixing problems we’re about future-proofing.
From repairing devices and safeguarding your
systems, to designing websites, managing business tools like CRMs, and building automation that saves you time, we connect the dots so your tech just works.
Whether you’re running a business, launching a startup, or simply want your home network to behave, we bring clarity, calm,
and real solutions. No jargon, no guesswork just practical, people-first support.
Because in the end, it’s not about having more tech.
It’s about having the right tech that works for you.
Testimonials
Hear what our customers are saying.
HAVE QUESTIONS
We’ve Got You Covered
Not sure how repairs work, curious about custom builds, or just want peace of mind before bringing your tech in? You’re in the right spot.
At Primarc, support doesn’t stop at the workbench—it’s built into everything we do.
Whether it’s setting up secure remote access, managing your digital tools, or streamlining workflows that keep your business moving, we’re here to make tech feel simple.
It’s about giving you confidence in the systems behind the scenes
Absolutely. Whether it’s a Mac, PC, laptop, desktop, or even a custom build, we’ve seen it all. Hardware or software we troubleshoot, repair, and get you back up and running.
Yes! You don’t need to speak tech to get support. Tell us what’s happening (or not happening), and we’ll guide you step-by-step. We’re all about clear communication and solutions that make sense.
If it’s for a home visit, you can phone, email, or message us through the site and we’ll arrange a time that works. If you’re bringing the device to us, just pop into the shop no booking needed. One of our technicians will be ready to help when you arrive.
Yes, we do! It’s one of our specialties. Our business clients benefit from tailored service agreements that include proactive maintenance, priority response, secure remote support, and peace of mind. Whether you’re a one-person operation or a growing team, we’ll keep your tech infrastructure solid so you can focus on running your business.
Not at all. Whether you’re a long-time partner or reaching out for the first time, we’re always ready to help. If you need guaranteed response times or priority access to our technicians, just let us know as we tailor our support to each business and its needs.
Absolutely. We create professional, responsive websites that reflect your brand and are easy to manage. Whether you need a bold single-page presence, a fully featured service site, or integrations with booking/contact systems. we’ll design something beautiful, functional, and easy to update. Plus, we train you on how to use it (or manage it for you if you prefer).
Yes and we love this kind of work. We specialise in setting up tools and workflows that save time, reduce errors, and improve how your business runs. From cloud-based booking systems and internal portals to automated form responses and email flows, we build systems that make your day-to-day easier, not harder.